*If DOA, pictures and video must be sent within the first hour to receive full refund. *Live arrival guarantee ONLY when animal is received within the first hour after delivery to hub. *Please, understand that some factors are out of our control. If animal fails to thrive within the first 7 days, we will do everything in our power to make things right, whether this be replacement with an animal which is acceptable to you or with a refund, the final decision being at our discretion. Please, video your unboxing and thoroughly document the animals condition upon arrival. *We offer a live delivery and 7 day health guarantee, provided proof of proper husbandry practices are provided. If we are unable to contact you with adequate lead time prior to shipment, the shipment may be held until the following shipping opportunity. *Prior to shipping, we verify your availability to accept the package on the day of delivery. Anything after 3 weeks will have a care charge of $2 a day. *If shipping conditions are not favorable, we will hold the animal for up to three weeks at no charge. However, the health and live delivery guarantee is is forfeited in those scenarios. If you want delivery to home/ business address, this may be done. We strongly prefer that the animals be held at your localįedEx Ship Center. We generally do not ship if temperatures are below 40☏ or above 90☏ at our location, the hub location, or the delivery location. Our prices and live arrival guarantee applies only when shipping to the lower 48 states. *Packages are usually shipped Tuesdays and/or Wednesdays special shipping schedules may be permitted at times. * Animals are typically shipped via FedEx using Reptiles2you. *Currently accepting PayPal (FRIENDS & FAMILY), Zelle, and Cash for payment.
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